Damage, Theft & Loss Protection
Frequently Asked Questions
  1. How do I get Damage, Theft & Loss Protection on an item I purchase?
  2. Which items are covered by Damage, Theft & Loss Protection?
  3. Do I need to register my purchases?
  4. If an item gets damaged, will it be repaired or replaced?
  5. How do I request a claim?
  6. Do I need to file a claim with my insurance company?
  7. Is there a limit to the number of claims which can be made?
  1. How do I get Damage, Theft & Loss Protection on an item I purchase?
    Damage, Theft & Loss Protection will automatically apply to every qualifying purchase made from a retailer while a Member of this service.

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  2. Which items are covered by Damage, Theft & Loss Protection?
    Most new, noncommercial retail products purchased and paid for in full while a Member of this service qualify for Damage, Theft & Loss Protection. See Terms of Service for a full list of programme exclusions.

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  3. Do I need to register my purchases?
    No. Any qualified item purchased while a Member is covered by Damage, Theft & Loss Protection.

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  4. If an item gets damaged, will it be repaired or replaced?
    The item will be repaired or replaced, or a cash payment (not to exceed the total original purchase price of the item, as recorded on a cancelled cheque or credit card slip) substituted at the option of the insurer.

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  5. How do I request a claim?
    You can initiate a claim on this site by completing the Claim Request Form and mailing it in with supporting documentation. You need to do so within 90 days of the loss or damage. See Terms of Service for additional information on initiating a claim.

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  6. Do I need to file a claim with my insurance company?
    Yes. Damage, Theft & Loss Protection will only cover the expenses not covered by other warranty, indemnity or insurance policies available (e.g. your insurance excess).

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  7. Is there a limit to the number of claims which can be made?
    There are no limits on the number of claims which can be made, but all claim requests need to be made while you are a Member of this service. There is a reimbursement limit of £500 per item, £2,500 per claim in relation to one event or series of connected events and a total maximum of £5,000 per year. See Terms of Service for additional information on limits and exclusions. Back to Top