Damage, Theft & Loss Protection
Frequently Asked Questions
  1. How do I get Damage, Theft & Loss Protection on an item I purchase?
  2. Which items are covered by Damage, Theft & Loss Protection?
  3. Do I need to register my purchases?
  4. If an item I have gets damaged, will it be repaired or replaced?
  5. How do I make a claim?
  6. Do I need to file a claim with my insurance company?
  7. Is there a limit to the number of claims I can make?
  1. How do I get Damage, Theft & Loss Protection on an item I purchase?
    Damage, Theft & Loss Protection will automatically apply to every qualifying purchase that you make from a retailer while you are a Member of this service.

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  2. Which items are covered by Damage, Theft & Loss Protection?
    Most new, noncommercial retail products you have purchased and paid for in full while a Member of this service qualify for Damage, Theft & Loss Protection. See Terms of Service for a full list of programme exclusions.

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  3. Do I need to register my purchases?
    No. Any qualified item you purchase when you are a Member is covered by Damage, Theft & Loss Protection.

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  4. If an item I have gets damaged, will it be repaired or replaced?
    We have the option to repair or replace the item, or substitute a cash payment (not to exceed the total original purchase price of the item, as recorded on a cancelled check or credit card slip).

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  5. How do I make a claim?
    You can initiate a claim on this site by completing the Claim Form and mailing it in with supporting documentation. You need to submit a claim within 90 days of the loss or damage. See Terms of Service for additional information on making a claim.

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  6. Do I need to file a claim with my insurance company?
    Yes. Damage, Theft & Loss Protection will be responsible solely for the expenses not covered by other warranty, indemnity or insurance policies available to you (e.g. your insurance excess).

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  7. Is there a limit to the number of claims I can make?
    There are no limits on the number of claims you can make, but all claims need to be made while you are a Member of this service. There is a reimbursement limit of £500 per item, £2,500 per claim in relation to one event or series of connected events and a total maximum of £5,000 per year. See Terms of Service for additional information on limits and exclusions. Back to Top