Delivery Guarantee
Frequently Asked Questions
  1. How do I get Delivery Guarantee on an item I purchase?
  2. Which items are covered by Delivery Guarantee?
  3. Do I need to register my purchases?
  4. How do I make a claim?
  5. Do I first need to file a claim with the retailer, delivery company or my insurance company?
  6. Is there a limit to the number of claims I can make?
  1. How do I get Delivery Guarantee on an item I purchase?
    Delivery Guarantee will automatically apply to every qualifying purchase that you make while you are a Member of this service.

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  2. Which items are covered by Delivery Guarantee?
    Delivery Guarantee covers most new items which a Member buys from a retailer that are to be delivered by a delivery company that has an electronic automated package tracking system (e.g. UPS, Royal Mail, Business post, Fed Ex, DHL). See Delivery Guarantee Terms of Service for a full list of programme exclusions.

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  3. Do I need to register my purchases?
    No. Delivery Guarantee covers every qualified item you purchase when you are a Member.

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  4. How do I make a claim?
    You can initiate a claim on this site by completing the Claim Form and mailing it in with supporting documentation. You need to submit a claim within 120 days of the ship date. See Delivery Guarantee Terms of Service for additional information on making a claim.

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  5. Do I first need to file a claim with the retailer, delivery company or my insurance company?
    Yes. Delivery Guarantee will only be responsible for the expenses not covered by your other warranty, indemnity or other insurance policies. Delivery Guarantee coverage is secondary also to the respective retailer and delivery company's reimbursement coverage.

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  6. Is there a limit to the number of claims I can make?
    There are no limits on the number of claims you can make, but all claims need to be made while you are a Member of this service for items purchased during your membership period. You can collect up to £500 per item, £2,500 per claim for a series of events or connected events (such as one order or one delivery comprising various items)and £5,000 per year. There is a £1,000 limit per item on jewellery, watches, furs, antiques, coins, stamps, fine art, other numismatics (items related to the study or collecting of coins, medals and paper money) and computer equipment, subject to the other limits of £2,500 and £5,000 set out above. Where damage consists of articles in a pair or set, Delivery Guarantee will pay only the proportionate share of the item(s) damaged that it bears to the total purchase price.

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