Extended Warranty protection automatically applies to every qualifying purchase that you make -- online or offline -- while you are a Member of this service.

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Most new, noncommercial retail products you purchase and pay for in full while a Member of this service qualify for Extended Warranty protection. Qualifying products also need to carry a UK manufacturer's written warranty of one year or less. All conditions and exclusions of the original manufacturer's warranty apply. See Extended Warranty Terms of Service for a full list of programme exclusions.

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No. Any qualifying item you purchase from a retailer -- whether you're shopping at your local retailers or buying online -- while you are a Member of this service is covered by Extended Warranty protection.

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If the original warranty is in effect, you should follow the manufacturer's instructions. However, if a product fails after the original warranty has expired, but while Extended Warranty protection is in effect, then you can initiate a claim on this site by first getting a repair estimate, then coming to the site and choosing "Extended Warranty" from the navigation bar to make a claim. Send in your completed claim form to be processed by a Claim Representative, who will work with you to satisfy your needs. Please note that before you have a product repaired, you need to get approval from your Claim Representative on the repair estimate.

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After you have received approval from your Claim Representative on the repair estimate, if you wish to proceed with the repair, you must pay for the repair. We would subsequently reimburse you for the pre-authorised cost. Your Extended Warranty protection mirrors the scope of the manufacturer's coverage. Therefore, you will be responsible for any diagnostic, dismantling,and reassembling costs if the product failure is not covered under the original manufacturer's warranty. See Extended Warranty Terms of Service for other conditions.

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Yes. Extended Warranty protection extends the timeframe, but retains the same scope, of the manufacturer's coverage. For example, if the manufacturer's warranty covers solely parts, then Extended Warranty protection covers only parts. Or, if the manufacturer's warranty covers six months parts and 3 months labour, then Extended Warranty protection extends the coverage to 1 year parts and 6 months labour.

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You can initiate a claim on this site by completing the Claim Form on-line and posting all supporting documentation to us at the address referred to on the contact us page of this site. You need to submit a claim within 90 days of the occurrence that triggers the claim. You will need to provide a repair estimate at the time you make a claim. See Extended Warranty Terms of Service for additional information on making a claim.

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There are no limits on the number of claims you can make, but all claims need to be made while you are a Member of this service. There is a per item reimbursement limit of the lesser of the original purchase price of the item and £500. There is an annual reimbursement limit per Member of £5,000 per year.

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