While you are a Member of our service, Extended Warranty protects most new, non-commercial products that you purchase on-line or off-line, either for yourself or as a gift, where the entire purchase price of the product is paid using your personal credit or debit card, personal cheque or cash with store receipt. Extended Warranty protection doubles the manufacturer's UK written warranty repair period for up to one additional year on any manufacturer warranty of one year or less. The period of the combined coverage between the manufacturer's warranty and Extended Warranty protection is not to exceed two years. The terms of Extended Warranty protection mirror those of the manufacturer's warranty. If in-home service is included with the manufacturer's warranty, it is also provided under your Extended Warranty.

If a defective product is part of a pair or set, Extended Warranty protection will not pay more than the proportionate share of the item(s) lost or damaged that it bears to the total purchase price. To settle a claim, we may, at our sole option, choose to repair, rebuild, replace or pay cash for the product, after notifying you within sixty days of receiving a satisfactory Extended Warranty Claim Form. Repair, rebuilding or replacement will occur at no cost to you, but for no more than the original purchase price of the product as recorded on the sales receipt. All replacements will be made with products of similar quality and kind. Where we choose to pay cash, we shall pay you an amount not exceeding the original purchase price of the product (up to the relevant monetary limit).

This coverage is in excess of and subordinate to any other applicable indemnity programme(s). This means that our Extended Warranty only applies once you have used all reasonable endeavours to obtain reimbursement, repair or replacement under any insurance policies available to you.

Before you have a product repaired, you need to get approval on the repair estimate from a Claim Representative. If you do not get pre-authorisation, then your claim may be denied. A Member will be responsible for diagnostic, dismantling and reassembling costs if the product failure is not covered under the terms of the original manufacturer's warranty.

This coverage is in excess of any other applicable indemnity program(s). Before you have a product repaired, you need to get approval on the repair estimate from a Claim Representative. If you do not get pre-authorization, then your claim may be denied. A Member will be responsible for diagnostic and teardown costs if the product failure is not covered under the terms of the original manufacturer's warranty.

If a manufacturer's warranty has expired, but the repair is covered by Extended Warranty protection, then you can initiate a claim on this site. There are no limits on the number of claims you can file, but all claims need to be made while you are a Member of this service. The limits set out below apply to the maximum amounts that can be recovered per item and per year. If you cancel your membership or if your membership is terminated, then Extended Warranty protection is no longer valid. All claims documentation must be submitted within 90 days of the occurrence that triggers the claim. If additional information is requested, it needs to be submitted within 6 months from the date of occurrence. You can collect up to the lesser of the original purchase price of the item (as recorded on a cancelled cheque or credit card slip) and £500 per item. You can collect a total maximum of £5,000 per year.

If the manufacturer is unable to honour its warranty because it is adversely affected by an insolvency related event, our Extended Warranty protection shall not apply.

When you make a claim, you may be asked for one or more of the following: a completed Claim Form; a copy of the purchase receipt; a copy of the manufacturer's warranty; and a copy of the repair estimate. If we change the claims process, we will communicate the new process on this site.

We may also ask you to provide us with suitable evidence that you have tried (but failed) to obtain appropriate redress from the retailer from whom you purchased the product (if not purchased direct from the manufacturer) and from the manufacturer and pursuant to any other insurance cover available to you (or a declaration that you do not have applicable insurance).

Extended Warranty protection applies only to new products. The following items/circumstances are not covered:

• Products without a UK manufacturer's warranty; any failure that occurs while under the manufacturer's coverage; any problem or failure that would not have been covered by the original manufacturer's warranty; items that are tailored or altered to the extent that they void the manufacturer's warranty; warranties provided by the dealer, unless the dealer sells the brand exclusively
• Inherent product defect, including defects giving rise to a product recall; normal wear and tear; damage or theft
• Incidents arising from or caused by: fraud; abuse; mysterious disappearance
• Indirect and consequential damage or loss, bodily injury, property damage , punitive or exemplary damages or the resulting legal costs
• War or hostilities of any kind; confiscation by order of any government, public authority or customs official; risks of contraband, illegal activity or acts; radioactive contamination; flood; earthquake or other force majeure event
• Cash or its equivalent; circulating currency; negotiable instruments; travellers' cheques; passports, visas, documents; tickets of any kind
• All types of aircraft, watercraft and motorised vehicles (and the intricate parts thereof)
• Animals; living plants; perishables and consumable items like golf balls
• Real property; structural items intended for storage, transport, display or habitation
• Items intended for commercial use

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