Frequently Asked Questions

1. Tell me more about Shopper Discounts & Rewards

Shopper Discounts & Rewards is an online cashback programme, ideal for people who regularly shop online. Members can claim an initial Cashback Voucher, as well as a Monthly Member Bonus, discounted Gift Cards and 10% cashback at over 650 online stores.
To become a member of Shopper Discounts & Rewards, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom.
You can join Shopper Discounts & Rewards by clicking on any link of the logged out homepage of this website and then click on the Sign up now button. You may also be offered the opportunity to sign up to Shopper Discounts & Rewards after completing a purchase or reservation on the website of one of our marketing partners.
Shopper Discounts & Rewards membership is free for the first 30 days for all members. After this, members pay a monthly fee to access discounts, exclusive offers and cashback savings on travel, electronics, fashion and much more.
You can contact Shopper Discounts & Rewards the following ways:
  • Email - customerservice@shopperdiscountsandrewards.co.uk
  • Phone - 0800 731 9935 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). Calls to 0800 numbers are free from a BT landline. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives in Switzerland. Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives in Switzerland.
  • Post - Shopper Discounts & Rewards, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives located in Switzerland.
If at any time you're not completely satisfied with your membership, simply email us at customerservice@shopperdiscountsandrewards.co.uk or call our Customer Service team on 0800 731 9935 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). You can also cancel your membership using our online cancellation service 24 hours a day.
As a member of Shopper Discounts & Rewards, not only can you benefit from a 30 day free trial and initial Cashback Voucher, but you can also receive an ongoing Monthly Member Bonus when you shop online. On top of this, you can get 10% cashback at over 650 online stores. These offers are additional to any other offers the retailer is promoting at the time. Retailers in the programme are subject to change, please see our terms and conditions for more information. Click below for the Product Specific FAQs:
  • Online Shopping Savings - how can I get 10% Cashback?
  • Monthly Member Bonus - information on your Monthly Member Benefit

  • You have three months from the date you joined Shopper Discounts & Rewards to claim your initial Cashback Voucher. Simply make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and email us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. This offer can vary, please log in for full details of how to claim your initial Cashback Voucher.
    You can claim a Monthly Member Bonus every calendar month. Just make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and email us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. This offer can vary, please log in for full details of how to claim your Monthly Member Bonus.
    Earning cashback is easy with Shopper Discounts & Rewards. All you need to do is log in to the Shopper Discounts & Rewards website and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and we send you a cheque in the post. Once you've earned £5 cashback or more, we'll post a cheque to you at your Member Profile address. If you've earned less than this, we'll roll the cashback over to the next month.

    You can earn a maximum of £100 cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.
    Cashback and rewards are paid to you by cheque. Your cheque will be posted directly to the address you supplied when you signed up to Shopper Discounts & Rewards. Please check your Personal Details in the My Account page to ensure your details are correct. If no address is present in your account, we will be unable to send you a cheque and your cashback will be rolled over into your account balance, until you do provide us with a valid address.
    Simply log in from the homepage of the Shopper Discounts & Rewards website (www.shopperdiscountsandrewards.co.uk) using the email address and password you selected when you signed up. We send every member a Welcome Pack email on the day they join, and you can find these details in this email. If you are not a member you can sign up directly from the website. Click here.
    If you've lost or forgotten your password, click Forgot Password.
    You can view and update your membership details in My Account. If your email or postal address changes, or if your credit or debit card for billing expires, please update your personal details on this page.
    In Cashback you'll find details of recent websites you've visited, your purchase history and the cashback you've earned to date.
    When you send in a claim for a reward or bonus, our team need to process it and arrange payment. Please allow 4 to 6 weeks for us to deliver your initial Cashback Voucher and/or Monthly Member Bonus Cheque. Cashback cheques can take up to 90 days from the purchase date, depending on retailer terms. You can track your cashback in Cashback.
    If a transaction hasn't appeared in your shopping report and 30 days or more has passed since you made the purchase, you can report the missing transaction. You'll need to complete the online Missing Transactions form on the Cashback page.
    Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed.

    Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the Shopper Discounts & Rewards website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the Shopper Discounts & Rewards website.
    Yes. When you click through to a retailer from Shopper Discounts & Rewards and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).
    SHOPPERDISC.CO.UK is the text which appears on your bank statement to reference your membership with the Shopper Discounts & Rewards programme. Some banks limit the number of characters on these descriptions, and therefore SHOPPERDISC.CO.UK will appear, rather than shopperdiscountsandrewards.co.uk. 0800 731 9935 is our customer service phone number.
    When Shopper Discounts & Rewards credits you for cashback, rewards or bonus', or bills you for your monthly membership fee, you'll see the reference SHOPPERDISC.CO.UK on your bank statement, along with 0800 731 9935 which is our customer service phone number.
    We email every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. In the first 30 days of your membership, we'll be in touch by email a number of times to remind you about your membership benefits, and about your upcoming billing date. Then we continue to send regular emails about offers available to you. If we're unable to deliver emails to the address we have on record, after several failed attempts we'll contact you by post.
    Shopper Discounts & Rewards is a member of the Return Path Certification programme. Return Path enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Return Path programme member, we are part of a network that covers more than 2.5 billion mailboxes.
    Cookies are simply text files that allow a website to recognise you when you return to that website. This means you don't have to log-in again and again. Cookies used by WL on the Website and by our network of Affiliated Merchants are safe and they are enabled by default with most browsers. To view our Privacy and Cookies Statement click here.
    For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you would be automatically logged in and ready to start saving more money! If you do not enable this automatic login feature, you will be required to manually provide your Email Address and Password each time you visit the site. And don't worry, we never store your personal information in this cookie.
    If you are using a computer in a public or shared environment-a library, cyber café or shared workstation, for instance-you probably do not want to enable automatic login, since this could allow someone else using that computer to take advantage of your valuable, member-only benefits. For your security, we require verification of your current Password before changing to a new Password.